caveat emptor: logitech mac support

i'm in middle of unusually long email conversation logitech email support right on 4 month old mx revolution not working.

after waiting 5 days, got response (after sending second email, of course). here's choice quotes after first few emails of standard "troubleshooting" procedure went nowhere.

logitech guy said:

try using mouse on windows xp pc , see if problem still exists. if does, might have defective product , can consider replacing it.

if works fine, can try other troubleshooting steps on mac.

click expand...

me said:

i'm curious whether or not ask windows users try mice on mac/linux before sending them replacement.... not have access windows @ moment, same thing happens in linux.

click expand...

logitech guy said:

the reason asking try on windows determine whether problem related mouse or os , software in macs. also, if have other third party mouse , related software installed in macs, please try removing them , see if helps situation.

please try steps above , let me know of results. hope resolve problem.

click expand...

me said:

i'm assuming glossed on part mouse worked without problems until recently. , we're assuming software on windows flawless (which it's far being). have clean (erase and) installs of both tiger , leopard on macbook defcon , developer builds , problem showing on both oss.

logitech willing send me copy of windows can try in windows, still fail comprehend need for?

click expand...

logitech guy said:

thank reply , trying out troubleshooting steps have given you.

jane, looking @ issue, appears issue related device itself. mouse might defective , needs replaced. have tried following troubleshooting steps , none of them solved problem:

1. tried using mouse without lcc.
2. reconnect mouse mac.
3. updating lcc software mouse.
4. tried using mouse on other macs.

in order proceed replacement process, please provide me following information....

click expand...

gotta love crap companies try pull on customers may not know better...i being dick because didn't want restart pc..well, didn't want drag out plug in new mouse. , if using vmware fusion (hate dualbooting), have been unacceptable. above conversation happened in on half hour. sigh.

 

ok refused troubleshooting step person asked because involved windows based pc? though worked until doesn't mean it's not software. don't know problem mouse, did seem valid step. testing on os on same computer not idea because may problem usb port on computer.

again did not describe actual problem was. steps provided logitech agent valid , don't know why put fight doing them.

 

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