New ipod nano not being recognized in OSX itunes... return policy help.

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hey, bought nano 3 days ago , today itunes won't recognize it. i've jumped through hoops apple told me to, nothing working.


there's supposed new ipod release on sept. 5th i'm thinking of returning , rebuying ipod then.


leads me anyone's experience returns. on apple return policy says...

please note apple not permit return of or offer refunds following products:
.... personalized ipods



sooo, guess i'm looking on how return thing. , advice appreciated. thanks.
 



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